Citizen Ticket

Platform Feature

Confetti when event published

A lot of work can go into preparing for an event to go on sale, and we think this milestone should be celebrated. Enjoy a brief pat on the back before you get back to the grind!

Platform Feature

CRM - Ticket Answers

View a customers' answered ticket questions, across all of your events events, from the convenient location of the CRM.

Platform Feature

New Payment Methods

We now accept Google Pay, Apple Pay and Klarna as payment methods for ticket purchases - as well as our previously available credit/debit card, and instant bank transfer options.

Platform Feature

Updated Organiser Emails

We've worked hard on our organiser-facing emails, to make them more informative, relevant and engaging. You'll get these time to time - they are always worth a read, as you may discover a new feature or a service we offer.

Platform Release

Platform Release: Uh Lalala

Uh Lalala was released on 3rd May 2023. This release largely focused on internal / behind-the-scenes improvements to improve the efficiency of our service. However, there were some notable new features for you to enjoy; New Features New Payment MethodsWe now accept Google Pay, Apple Pay and Klarna as payment methods

Members only

Sell More Tickets With Early Bird Promotions

An “Early Bird” ticket is one that is launched at a discounted rate and prior to the general admission tickets being available. Within this article we will explain why you should consider using early bird offers and just how easy it is to manage them using the Citizen Ticket platform.

Members only

“Can I sell my tickets? Can I keep track of how my ticket sales are going?”

Citizen Ticket also helps you identify key trends that might help your future events ie. sales spikes or the best time of year to put your tickets on sale.

Improvements to Donation Flow

For additional donations, and gift-aid, we have made improvements to the flow that aim to reduce customer friction, and improve donations to your chosen organisation. If you would like to enable donations in the checkout for your event, please speak to your account manager.

CRM - Ticket Exchanges

Understand a customer's previous ticket exchanges with this new section of our CRM.

Discount code page

Our discount code page list needed a bit of TLC - so we've done just that. Yes, you can now easily search & filter Discount codes by campaign name, event name, the discount reference or the code itself. We've also added page numbers to the list

New domain names

You may have noticed - CitizenTicket.com is now our primary domain! All previous links will be redirected with a 301 redirect, and all email address (@citizenticket.co.uk) will continue to receive email. We're also retiring ctzn.tk for our new short-link domain, tikt.link. We'

Minimum per booking

This new feature is great for group-discount tickets. (You may find other uses!) In example that you would like to set a discount of 20% for groups of over 5; first set your price to 20% less and set the minimum per person to 5. Customers will only be able

Absorb fee on a ticket-by-ticket basis

Sometimes it can be a preference to have the absorb fee on some tickets, but not on others - so we've introduced the ability to enable this on the granular ticket level. This option will only appear if your organiser-wide “absorb fee” is not turned on. This feature

See what passes are auto-issued

For events involving Season, Membership or Annual Passes, you can easily keep track of what tickets are being automatically issued to your Pass holders in this new section of the dashboard. Find it via Multi-event > Passes > Currently Issuing

Notification when an event sells out

You'll be automatically notified when your event sells out. You can also choose to be notified on individual date sell-outs, so that you can be more aware of busy periods and consider extending capacity. Control these settings from the Sales Digest tile within your event dashboard.

Discount codes - share with Citizen Ticket

When creating a discount code, optionally you can share this discount code with Citizen Ticket. We'll use it to help promote your event - in our mailing lists, in billboard and in social media promotions. You may want to create a discount code especially for this purpose!

Platform Release: Tequila Sunrise

Tequila Sunrise was released on 5th April, 2023. New Features Discount codes - share with Citizen TicketWhen creating a discount code, optionally you can share this discount code with Citizen Ticket. We’ll use it to help promote your event - in our mailing lists, in billboard and in social

Using Referrals To Grow Your Events

Understanding the value of reward referees and implementing a referral system can help you achieve these goals by leveraging the power of word-of-mouth marketing.

Boost Your Event's Success with Discount Codes

Understanding the value of discount codes and leveraging them effectively can lead to increased ticket sales and a broader audience for your event.

Event Ambassadors: Accelerating Ticket Sales

In the world of event planning, word-of-mouth marketing can make all the difference in attracting a larger audience and increasing ticket sales. However, one often overlooked yet highly effective strategy is to utilise event ambassadors.

Waiting List Improvements

We've made a few improvements to the Waiting List. The biggest - you can choose to Restrict your ticket sales to customers who have been notified. This allows you, the organiser, to have much greater control about who purchases the newly added tickets. Set this setting active and

Organiser Page Design Update

Your organiser public page just got updated. You can set: * A large background photo * A location for your organisation (free text input) * Instagram, Twitter, Facebook and WWW links Your existing Organiser name, blurb and profile photo should fit nicely - you can of course choose to change these, too. Update

CRM Design Update

Visit the CRM from the left hand column ("Customers") and you'll notice a new design. We've also added a timeline - currently with an ability to add Notes & Important notes to the customer. Keep your eyes peeled - may improvements are coming to

Minor Improvements (Sangria)

We've introduced many minor improvements in the Sangria release. * For Raz' Release's new feature: Ticket Type Activation Scheduling - you'll now receive a notification when this happens. * Time Slot Settings - Shortcut added to the main list of options within the Event Dashboard.

Platform Release: Sangria

Sangria was released on 2nd March, 2023. New Features Waiting List ImprovementsWe’ve made a few improvements to the Waiting List. The biggest - you can choose to Restrict your ticket sales to customers who have been notified. This allows you, the organiser, to have much greater control about who