Platform Feature

A collection of 57 posts

Platform Feature

Email centre

The email centre has been reorganised, to make it more approachable and familiar.

Platform Feature

CRM - Customer lookup - Purchases - Dropdown update

For improved clarity, the dropdown in the CRM now shows the link to ‘options’ rather than just ‘Refund’ or ‘Exchange’

Platform Feature

Events Dashboard tidy/polish

Platform Feature

CRM - Transfers

The organiser can now see the transfer history of their customer.

Platform Feature

Eventotron

Eventotron is now fully integrated with the Citizen Ticket platform.

Platform Feature

Confetti when event published

A lot of work can go into preparing for an event to go on sale, and we think this milestone should be celebrated. Enjoy a brief pat on the back before you get back to the grind!

Platform Feature

CRM - Ticket Answers

View a customers' answered ticket questions, across all of your events events, from the convenient location of the CRM.

Platform Feature

New Payment Methods

We now accept Google Pay, Apple Pay and Klarna as payment methods for ticket purchases - as well as our previously available credit/debit card, and instant bank transfer options.

Platform Feature

Updated Organiser Emails

We've worked hard on our organiser-facing emails, to make them more informative, relevant and engaging. You'll get these time to time - they are always worth a read, as you may discover a new feature or a service we offer.

Platform Feature

Improvements to Donation Flow

For additional donations, and gift-aid, we have made improvements to the flow that aim to reduce customer friction, and improve donations to your chosen organisation. If you would like to enable donations in the checkout for your event, please speak to your account manager.

Platform Feature

CRM - Ticket Exchanges

Understand a customer's previous ticket exchanges with this new section of our CRM.

Platform Feature

Discount code page

Our discount code page list needed a bit of TLC - so we've done just that. Yes, you can now easily search & filter Discount codes by campaign name, event name, the discount reference or the code itself. We've also added page numbers to the list

Platform Feature

New domain names

You may have noticed - CitizenTicket.com is now our primary domain! All previous links will be redirected with a 301 redirect, and all email address (@citizenticket.co.uk) will continue to receive email. We're also retiring ctzn.tk for our new short-link domain, tikt.link. We'

Platform Feature

Minimum per booking

This new feature is great for group-discount tickets. (You may find other uses!) In example that you would like to set a discount of 20% for groups of over 5; first set your price to 20% less and set the minimum per person to 5. Customers will only be able

Platform Feature

Absorb fee on a ticket-by-ticket basis

Sometimes it can be a preference to have the absorb fee on some tickets, but not on others - so we've introduced the ability to enable this on the granular ticket level. This option will only appear if your organiser-wide “absorb fee” is not turned on. This feature

Platform Feature

See what passes are auto-issued

For events involving Season, Membership or Annual Passes, you can easily keep track of what tickets are being automatically issued to your Pass holders in this new section of the dashboard. Find it via Multi-event > Passes > Currently Issuing

Platform Feature

Notification when an event sells out

You'll be automatically notified when your event sells out. You can also choose to be notified on individual date sell-outs, so that you can be more aware of busy periods and consider extending capacity. Control these settings from the Sales Digest tile within your event dashboard.

Platform Feature

Discount codes - share with Citizen Ticket

When creating a discount code, optionally you can share this discount code with Citizen Ticket. We'll use it to help promote your event - in our mailing lists, in billboard and in social media promotions. You may want to create a discount code especially for this purpose!

Platform Feature

Waiting List Improvements

We've made a few improvements to the Waiting List. The biggest - you can choose to Restrict your ticket sales to customers who have been notified. This allows you, the organiser, to have much greater control about who purchases the newly added tickets. Set this setting active and

Platform Feature

Organiser Page Design Update

Your organiser public page just got updated. You can set: * A large background photo * A location for your organisation (free text input) * Instagram, Twitter, Facebook and WWW links Your existing Organiser name, blurb and profile photo should fit nicely - you can of course choose to change these, too. Update

Platform Feature

CRM Design Update

Visit the CRM from the left hand column ("Customers") and you'll notice a new design. We've also added a timeline - currently with an ability to add Notes & Important notes to the customer. Keep your eyes peeled - may improvements are coming to

Platform Feature

Minor Improvements (Sangria)

We've introduced many minor improvements in the Sangria release. * For Raz' Release's new feature: Ticket Type Activation Scheduling - you'll now receive a notification when this happens. * Time Slot Settings - Shortcut added to the main list of options within the Event Dashboard.

Platform Feature

Minor Improvements (Raz)

We've introduced many minor improvements in the Raz release. * Customers can apply for multiple refunds for the same receipt, for example, if they purchased many different events for the same festival. * Cloning ticket types can take a long time, so we've introduced a progress bar for

Platform Feature

Ticket Activation Scheduling

Set a ticket type to automatically activate if another one sells out. For example, you can have First Release (£8), Second Release (£15) and General Release (£25) tickets set up. When First Release sells out, Second Release goes on sale. When Second Release sells out, the General Release tickets become

Platform Feature

Refund Policy Settings

Clearly communicate your refund policy to your customers. You can choose to review your refund requests case-by-case (the current default), a strict 'no refund policy', or a more flexible refund guarantee if the customer changes their mind in the run up to the event. Customers will have the