Citizen Ticket

How To

How To Track And Utilise Website Traffic On Your Event

If you're hosting an event, you can track the number of people who visit your event's website by creating and using a tracking URL. This is useful for several reasons. Most significantly, it helps verify that your marketing campaigns are working to drive traffic to your page.

Platform Feature

Minor Improvements (Raz)

We've introduced many minor improvements in the Raz release. * Customers can apply for multiple refunds for the same receipt, for example, if they purchased many different events for the same festival. * Cloning ticket types can take a long time, so we've introduced a progress bar for

Platform Feature

Ticket Activation Scheduling

Set a ticket type to automatically activate if another one sells out. For example, you can have First Release (£8), Second Release (£15) and General Release (£25) tickets set up. When First Release sells out, Second Release goes on sale. When Second Release sells out, the General Release tickets become

Platform Release

Platform Release: Raz

Raz was released on 8th February, 2023. New Features Ticket Activation SchedulingAutomatically setup one ticket type to activate if another one sells out. For example, you can have First Release (£8), Second Release (£15) and General Release (£25) tickets set up. When First Release sells out, Second Release goes on

News

Improve Your Customer Service To Sell More Tickets

The most important step to improving customer service is to be proactive. Don't wait until a problem arises or a customer complains before you begin making changes. Take initiative and make the changes now, even if it's just one small thing that can have an effect on your sales down the road.

Platform Feature

Refund Policy Settings

Clearly communicate your refund policy to your customers. You can choose to review your refund requests case-by-case (the current default), a strict 'no refund policy', or a more flexible refund guarantee if the customer changes their mind in the run up to the event. Customers will have the

Platform Feature

Customer's prompted to exchange instead of refund

To reduce or prevent unnecessary refund requests, if a customer can exchange their ticket then we will clearly present this option to them. Less time for them, less effort for you!

Platform Feature

Temporary Stop Ticket Sales - Confirmation Dialog

We'll now ask for a confirmation if you try to temporarily stop your ticket sales.

Platform Feature

Sign in by code

After customer feedback, we've overhauled the sign-in experience when checking out. Customers (who aren't signed in) are now asked to provide an email address, and then verify the code that gets sent to their inbox. This reduces a few points of friction within the checkout -

Platform Feature

Quickie - Bits & Bobs

We've also made a number of small improvements to the platform you may notice: * App Sales broken down in Sales & Revenue * New Refund Application email update * Event bucket wording * Customer Lookup - search page upgrade * Other small bugfixes

Platform Feature

Releases Sidebar

Introducing... the Releases Sidebar! (You may be reading this post from the releases sidebar itself) This sidebar will showcase our regular software releases. You'll hear first about our new features and improvements on our ever-improving platform and app.   Just keep an eye out for the red dot!

Platform Release

Platform Release: Quickie

Quickie was released on 23rd January, 2023. New Features Refund Policy SettingsClearly communicate your refund policy to your customers. You can choose to review your refund requests case-by-case (the current default), a strict ‘no refund policy’, or a more flexible refund guarantee if the customer changes their mind in the

Platform Feature

Pina Colada - Bits & Bobs

We've also made a number of small improvements to the platform you may notice: * We've tightened up the layout for the event dashboard * Adding a date is now a modal * Discount Code tile is accessible from event dashboard * Time slots include a key for traffic light

Platform Feature

New menu bar

The account menu has been redesigned, and the whole site has been brought in line - from the home pages and the customer view, to the organiser dashboard, and even the admin panel. To accommodate this, some things have found a new place and a new order within the site.

Platform Feature

Donation with GiftAid

Your event can be a force for good. Switch on donations and choose a charity that means something to you or your community. Customers will be given the option to donate at checkout - much like in some stores and supermarkets. In addition to this, we can collect UK Gift

Platform Feature

Improvements to Customer Receipts list

Several improvements have been made to the customer-facing receipts list. 1. Pagination Yes, some customers have hundreds of receipts and the page can get a bit unweildly. We've paginated the receipts page to accommodate for super customers. 2. Search for a receipt Customers can easily filter their receipts

Platform Release

Platform Release: Piña Colada

Piña Colada was released on 20th December, 2022. New Features Donation with GiftAidYour event can be a force for good. Switch on donations and choose a charity that means something to you or your community. Customers will be given the option to donate at checkout - much like in some

News Featured

The FIFA World Cup 2022 Ticketing Issues, Solved by Citizen Ticket's Platform

With all the extensive preparation that no doubt took place, the first round of matches at the World Cup saw some glaring issues exposed with FIFA’s ticketing system… This got us thinking, what if Citizen Ticket was the ticket platform for the World Cup?

News Featured

How Citizen Ticket can solve Ticketmaster's biggest problems: Taylor Swift Edition

Ticketmaster has caused a number of problems for Swifty. But, if the almighty Taylor Swift decided to use the humble and ethical ticket platform Citizen Ticket for her tour, we would have easily solved the problems caused by Ticketmaster.

Platform Feature

Old Fashioned - Bits & Bobs

We've also made a number of small improvements to the platform you may notice: * Subdomains limited to organiser events * Absorb fee display in checkout * Email reminders - clarity improved. * Season Passes - Issue tickets - Table elements are now aligned to the table titles * Ticket wallet email -

Platform Feature

Choose currency on sign-up

Holding an event outside of the UK? When you register, you can choose your currency. You can also switch your currency at any time from your organiser profile. Holding an international event? If you need, you can sell in multiple currencies under the same organiser profile. Did you know? You

Platform Feature

Multi-date mode progress bar

Our multi-date mode makes creating multiple times and dates a lot less repetitive, and a lot easier to manage. We've introduced a progress bar to clearly convey how long a task is going to take. Additionally, you can now confidently close the window early, and come back later,

Platform Release

Platform Release: Old Fashioned

Old Fashioned was released on 22nd November, 2022. New Features Choose currency on sign-upHolding an event outside of the UK? When you register, you can choose your currency. You can also switch your currency at any time from your organiser profile. Holding an international event? If you need, you can

Platform Release

Lemon Drop Release

Lemon Drop was released on 7th September 2022. For this zesty drink, add 2 shots of vodka, 1 shot of triple sec and 1 shot of lemon juice into a shaker. Add ice and shake.

Platform Feature

Ring fenced tickets

We've added the much requested feature to 'ring fence' ticket selections within the total allocation of an event date. This makes it a lot easier for organisers & event teams to keep track of side-allocations, and keep tickets aside for specific purposes. Whilst this ticket type